Frequently Asked Questions

Do you have lots of questions and are having trouble finding answers? Here are a few commonly asked questions.
The most important thing to Rachel and her team is that you understand the process and what to expect.
Rachel's philosophy is that there are no "stupid" questions so if you can't find the answers here, give her a quick call or send her an e-Mail.

Contact Rachel for a free no-obligation quote.

It's difficult enough to remember your passwords and pin numbers, let alone the fine details of a superannuation policy. You can either call your Super fund or contact us and we can do that for you.

Lawyers tend to have a bad reputation for the amount of money they charge clients. But the good news is that personal injuries matters are run slightly differently. Legal fees will only be charged from the settlement amount. How does that work? Well, before the claim is settled, the file will be sent to an Independent cost assessor. That person will look at the actual work completed by Rachel and her team and provide the maximum fee chargeable for the work done to date.

From a settlement, a client must receive more in the hand than the lawyer so clients are protected by what is called the 50/50 rule. As discussed above, a cost assessment is done before settlement. If the settlement amount is enough for Rachel to charge the assessed amount for fees and you end up with more in the hand than she does, then that is what happens. But, if the assessment amount means that you end up with less in the hand than Rachel, then the legal fees are reduced using the 50/50 rule.

The 50/50 rule is applied when the assessed amount for legal fees are greater than what the client will receive in the hand. Before it is applied, there are refunds payable to the likes of Medicare, Centrelink and Private Health. The cost of disbursements are also paid from the gross settlement. The remaining amount is called the net settlement. If the assessed amount for legal fees are greater that what the client will receive in the hand, the net settlement is halved. This means the client gets half of the net settlement amount and the other half pays the legal fees.

It's as easy as setting up an appointment with Rachel. This appointment can take place over the telephone or face to face depending on your location and what suits you. This not only gives Rachel an opportunity to ask questions about your injuries and how you sustained them, but it also gives you a chance to ask questions so that you may decide whether you would like to have Lornie Law representing you. Following the appointment, it is encouraged that you seek a second legal opinion. If you decide to go ahead, there are a few documents that need to be signed including a client agreement, authorities and a claim form. Until these documents are signed and returned to Rachel, Lornie Law cannot protect your rights and a claim will not be commenced.

The process for making a WorkCover claim can be very scary but that is because it is something most people haven't done before. Generally, your doctor will give you a medical certificate for the injury sustained at work. That medical certificate needs to be sent to WorkCover Queensland or the self-insurer. WorkCover should then contact you to discuss your application and they then have 20 business days to decide whether your claim is accepted or not. This is called a statutory claim. There are timeframes involved so it is best to contact us if there has been a delay in seeing the doctor or applying to WorkCover.